Customer Care Officer - Netherlands
The Operations team is responsible for setting up and managing the processes to provide merchants and customers with the best payment experience in several installments.
Concretely, this means:
- Provide customer and merchant support: we are there to support them in using Alma, and their feedback allows us to improve the product;
- Manage debt collection actions from A to Z: our role is to minimize the rate of delay and default to guarantee the company's margin;
- Take charge of the on-boarding of new merchants, and ensure that they can install the Alma solution as quickly and easily as possible.
We offer you a role at the heart of Alma's operational reactor. You will have the following responsibilities:
- Take in charge the requests of consumers and merchants requiring in-depth analysis by email and telephone, and guide them in the use of our payment solution
- Interact with internal and external contacts to respond to their requests and provide the best support experience
- Understand and anticipate their needs to improve our processes and tools
- Participate in the upgrading of newcomers' skills in a context of strong growth
As a Customer Care Officer, your impact on the business will be immediate and tangible : your actions will make our customers and merchants happy on a daily basis.
Alma is the right fit for you if you are:
- Dutch speakers : you also have a good level of English
- Open and friendly : you know how to listen to your customers, you have easy contact and you show empathy
- Perseverant : you don't get stuck in the face of difficulties, you know how to bounce back in the event of failure
- Autonomous and resourceful : you know how to find a solution to each problem, without losing view of your objective
- Rigorous and organized : you work in a methodical and structured way, you do not leave any subject untreated on the
- Demanding and reliable side : you do not compromise on the quality of your work , and you make it a point of honor to keep your commitments
- You ideally have a first experience in a similar role
If you wish to join a company in very strong growth and that you tick all these boxes , your place is at Alma!
ABOUT THE RECRUITMENT PROCESS
- A first interview with Leon, Operations Manager Benelux
- The realization of practical cases remotely
- A team fit!