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Customer Success Intern/apprentice



Customer Service, Sales & Business Development
Posted on Friday, October 13, 2023

Customer Success Intern/apprentice

Title : Customer Success Intern/Apprentice Role : Intern / Apprentice Location : Paris Hiring Manager : Julie Ribeiro, Team Lead Customer Success Manager

💻 About Omi:

Omi is a software that makes it seamless for brands to turn their products into photorealistic 3D, insert them into 3D-powered templates and generate product visuals and AR, with no technical skills, in minutes and for a few euros.

😊 Why this role ?

Build the foundations of Omi : As a Customer Success intern or apprentice, working with our users at Omi, you'll have outsized influence on the infrastructure and foundations of the support we offer.
Work on a unique technology : Omi exploits the potential of the most performant rendering engines to create the most powerful and effective 3D marketing technology of the last (or next) decade. Let's achieve this goal together. Join us at a magical time: We've just raised capital and we're starting to work on our product-market fit while acceleration our tech development, which gives us a huge green field to work with. You'd join at the perfect time to shape what we build and how we grow.

🚀 What you'll do

As Customer Successs intern/apprentices at Omi, your responsibilities will be :
As an early member of the team, you will help us build and mold the future of our Customer Success organization
Join the task force composed of a Customer Success Manager and a Account Executive in charge of the VIP’s accounts to achieve high goals ;
Follow the modeling process with the key account
Keep the KPI’s updated
Own the operational relation with the client
Manage with great responsiveness the requests of the VIP customers;
Participate in the writing and production of the help center (videos, training articles, etc.);
Collect customer feedback and suggest areas for improvement with the Product division

🕵️‍♀️ What we're looking for

Requirements for this role are:
French and English proficiency;
You are organized, rigorous and punctual
Your writing and diction are impeccable
You are a team player and can put yourself in others’ shoes and see situations from perspectives other than your own;
You’re motivated by seeing others succeed and grow when you partner with them;
You’re highly adaptable, easily acclimating to a rapidly changing business and industry;
Strong intrinsic motivation to be a top performer and contribute to a team;

🎯Bonus Qualifications

Bonus qualifications for the role are:
You have an interest in configuring digital tools
You have been working with clients before in Startups/SMB’S


Send your resume to and follow the process:
Phone call with Julie
Test (written and oral) with the Customer Experience Team
Team fit
Interview with Hugo CEO